SunPower Corporation Privacy Policy

1. General.

This privacy policy (this "Privacy Policy") is designed to inform you about the type of information that SunPower Corporation ("we," "us," or "our") may gather or collect from you in connection with your use of this site (this "Site"). It also explains the conditions under which we use and disclose that information, and your rights in relation to the collection, use and disclosure of that information pursuant to the National Privacy Principles of the Privacy Act 1988 (Cth). By accessing and using this Site, you agree to accept and be bound by the terms of this Privacy Policy.

The procedures for modifying or changing this Privacy Policy in the future are discussed in Section 6 of this document.

2. Children.

This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

3. Gathering, Use and Disclosure of Non-Personally-Identifying Information.

We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. "Non–Personally–Identifying Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. "Personally–Identifying Information," by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person or entity.

  • Gathering Non-Personally-Identifying Information.

    (i) Web Browsers.

    Like most site operators, we gather Non-Personally-Identifying Information from you of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol ("IP") address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating and immediately after leaving this Site.

    (ii) Web Cookies.

    A "Web Cookie"is a string of information that a site stores on your computer, and your browser provides to this Site, each time you submit a query to this Site. We may use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experience and to help us understand how this Site is being used.


    (iii) Web Beacons.

    A "Web Beacon" is an object that is embedded in a web page. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may place Web Beacons on pages of this Site.

    You may not decline Web Beacons. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

  • Use of Non-Personally-Identifying Information.

    We analyze Non–Personally–Identifying Information gathered from users of this Site to help us better understand how this Site is being used. By identifying patterns and trends in usage, we are able to better design this Site to improve your experiences, both in terms of content and ease of use. We link information gathered using Non-Personally-Identifying Information to Personally-Identifying Information.

  • Disclosure of Non-Personally-Identifying Information.

    From time to time, we may also release the Non–Personally–Identifying Information gathered from Site users in the aggregate, such as by publishing a report on trends in the usage of this Site.

4. Collection, Use and Disclosure of Personally–Identifying Information.

As defined above, Personal Information is information that can be directly associated with a specific person or entity. We will only collect Personal Information that you knowingly submit to us. Generally, the collection of your Personal Information will be necessary for us to provide you with a product or service, communicate with you, or maintain our relationship with you. If you choose not to provide us with Personal Information, we may not be able to do any of these things, in part or at all. We do not seek to collect sensitive information (such as information about your health or medical history, ethnic origin, political or religious beliefs, trade union or professional association membership, sexual preferences or criminal record).

We do not share, rent, lease or sell Personal Information to others in ways different from what is disclosed in this Privacy Policy. We will not disclose your Personal Information to third parties unless we obtain your permission to do so at the time we collect it, except as set forth below:

  • Registration and Other Information Provided to Us.

    When you register with this Site, you may be asked to disclose Personally–Identifying Information. You may also choose to submit Personally-Identifying Information to us when you send us an email or use any interactive features and services that we may make available from time to time on this Site.

  • Material You Choose to Reveal in On-line Forums, Blogs, Message Boards, Chat Rooms or Similar Locations.

    You may post Personally-Identifying Information on areas of this Site that may be viewed by other users or the public, although we recommend that you do not do so. We urge you to use good judgment and not post Personally-Identifying Information that you do not want other users to know.


  • Material you Choose to Reveal to Friends About Your SunPower System by Means of your mobile device

    If you purchase a SunPower system, and you register for the SunPower on-line monitoring service, you will be able to view the performance of your SunPower system on your personal page on the SunPower monitoring site. If you download the SunPower Mobile Application to your mobile device, you will be able to view your personal SunPower system statistics on your mobile device, and you will be able to email your friends a link to your personal SunPower system monitoring pages. If you email your friends a link to your SunPower system monitoring pages, your friends will be able to see all of your Personally-Identifying Information on these pages. The link you send to your friend will expire eight days after the date upon which you sent it to your friend. After the link expires, your friend will no longer be able to view your Personal Information on your performance pages.

  • Copyright Act Infringement Notifications, Notices of Violations of Site Terms of Service and Other Communications Directed to Us.

    By submitting a Digital Millennium Copyright Act ("DMCA") Infringement Notification or other communication (including communications about content stored on or transmitted through this Site), you consent to have this communication forwarded to the person or entity who stored or transmitted the content addressed by your communications in order to facilitate a prompt resolution. For notices other than DMCA Infringement Notifications, upon request, we will edit out your name and contact information. However, DMCA Infringement Notifications (including any Personally-Identifiable Information set forth in the notifications) will be forwarded as submitted to us without any deletions.

  • Invite a Friend Feature.

    We may offer you the ability to send friends emails about this Site. If you choose to use this feature, we will only use your friends' email addresses on a one-time basis to send the requested email and will not store or otherwise retain this information.

  • Surveys.

    From time to time, we may also ask you to participate in surveys designed to help us improve this Site. Any Personally-Identifying Information provided to us in connection with a survey will be used only in relation to that survey, and will be disclosed to third parties not bound by this Privacy Policy only in non-personally-identifying, aggregated form.

  • Contests, Giveaways and other Promotions.

    From time to time, we may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with promotions will be subject to the terms of the promotion, not this Privacy Policy. You will be given the option to consent to the use of your Personally-Identifying Information at the time you sign up for the promotion. You will not be required to participate in any promotion.

  • Security.

    We take reasonable precautions to protect the security of your information. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security. Any unauthorized access to or use of this Site or information collected and maintained by this Site should be immediately brought to our attention by sending us an email

  • Storage of Personally Identifying Information Outside of the United States and Canada.

    Personal Information may be stored on servers outside of Australia and, as a result, may be subject to laws and regulations (including access requests from law enforcement) in other jurisdictions. We will destroy or permanently de-identify stored Personal Information that is no longer needed for the purpose for which we originally collected it from you.

  • Other.

    Notwithstanding any other provision in this Privacy Policy, we will disclose Personally-Identifying Information in the following limited circumstances:

    (i) Employees, Third-Party Processors and Third-Party Service Providers.

    We will disclose Personally-Identifying Information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers who process Personally-Identifying Information on our behalf, participate with us in the provision or operation of this Site or provide you with services relating to your SunPower system. For example, if you sign up for our solar panel monitoring service, we combine information we collect from your PV solar system (including solar electrical production, inverter operation and home electrical consumption) with your Personal Information (such as your name, address and phone number) and provide this to dealers who provide installation, operation and maintenance services for your SunPower system.

    (ii) By Law, to Protect Rights and to Comply with Our Policies.

    We disclose Personal information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or (3) we believe that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

    (iii) Business Transfers; Bankruptcy.

    We reserve the right to transfer all Personal Information in our possession to a successor entity in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personal Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and you affirmatively opt-in to accept it. Personal Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor entity.

    (iv) Marketing Communications.

    If you opt-in to receive our marketing materials upon registration, we will email you about products and services that we believe may be of interest to you. If you opt-in to receive third parties' marketing materials upon registration, we will provide your email information to third parties, so that those third parties may directly contact you about additional products and services. If you wish to opt-out of having your email information provided to third parties at any time after registration, you may do so by sending us an email at: Even after opting-out, you may continue to receive marketing emails from third parties to whom we have provided your email information. You will be responsible for directly contacting such third parties to request cessation of further marketing emails.

5. Collection and Use of Information by Third Parties.

Third parties are under no obligation to comply with this Privacy Policy with respect to Personally-Identifying Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through this Site. Thus, this Privacy Policy does not apply to information provided to third-party sites or gathered by the third parties that operate them. Before visiting a third-party site, whether by means of a link on this Site or otherwise, and before providing any Personally-Identifying Information to any third party, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that site, and should take those steps necessary to your discretion, to protect your privacy.

6. Privacy Policy Changes.

Because of changes in technology and the growth and development of our business, or for other business reasons, we may need to modify this Privacy Policy from time to time. We will alert you by email if this policy is revised (if you have given us your email address), and will post a copy of the new policy with its effective date on this Site. It is therefore important that you register with the site and notify us if you change your email address. If you do not provide us with a current email address, you should regularly review this policy to ensure that you are informed of any changes.

Unless we obtain your express consent, any revised Privacy Policy will apply only to information collected after the time it takes effect, and not to information collected under any earlier Privacy Policy.

7. Access to Personal Information.

You have a right to contact us in order to access or update any personal information that we may store about you.

8. Contact Us.

If you wish to contact us, please contact us at the following addresses and include your name, address and email address in your correspondence to us:

SunPower Customer Service
Suite 12, 214 Bay Street
Brighton VIC 3186
Telephone: 1800 SUNPOWER (1 800 786 769)

This Privacy Policy is effective as of and was last updated on July 7, 2014.